Waterford Police Department
Waterford, Connecticut

The Waterford Police Department is commanded by Chief Brett Mahoney.

In addition, the department has a civilian oversight board, the Waterford Police Commission. Connecticut state statute 7-276 details the authority of the Police Commission and the members are appointed by the town's RTM. Current members are:

Christopher Gamble

James Dimmock 

Mark Gelinas

Thomas Sheridan

First Selectman Rob Brule

Message from Chief Mahoney on Covid-19 concerns:

As you know, the COVID-19 Coronavirus has required us to change the way we interact with each other. As a country, we’ve been told to practice social distancing, wash our hands, and clean areas that we touch with disinfectant.

Waterford Police Department strives to be a full service police department, offering services that many agencies do not in order to serve our town better. Due to the COVID-19 Coronavirus, many of our services and common practices will temporarily be curtailed or changed.

What will need to change? Our Officers have to enter into situations where they may come in contact with infected persons, and then might come in contact with you. For your safety and ours, we are instituting some different ways of interaction with those we serve to do what we can to slow down or avoid the spread of COVID-19.

The Dispatch building is closed. The Police Department lobby is open. If you have a complaint, an Officer will speak with you through the lobby glass, you can hand items back and forth through the slot in the window. Open face-to-face contact will be limited.

Dispatchers call screen when you call in currently, and will now ask some additional questions of persons that are requesting police/Fire/EMS Services.

o Are you sick?
o Are you feverish?
o Do you have a dry cough?
o Have you traveled out of the country in the last 14 days?
o Have you been in contact with anyone who has been out of the country in the
   past month?
o Have you been in recent contact with anyone with
   COVID-19/Corona virus?

Officers will try to maintain a 6 foot distance at all calls with people. Yes, this will be awkward to do, and it may not be feasible in many situations, but we will do what we can and ask that you do too. When you call, the dispatcher will tell you exit your house, car, or business when the Officer arrives to speak with the police outside. This allows Officers to maintain distance from you and speak to them outdoors, where the communication of COVID-19 is less likely. This is especially important for welfare checks – Dispatchers will get information from the reporting party or family members outside before entering.

Waterford Police Officers will not be going to medical calls, nursing facilities, or rest homes for calls for service, unless it involves an imminent emergency. Medical calls will be handled by our partners in the Waterford Ambulance Service, and non-emergency calls at facilities will be handled via telephone, fax, or online.

Reporting of incidents – If you have a complaint, we will handle it, it will just be done in a different manner. Currently if you call we almost always send an Officer to your house, place of business, etc. as we have always felt that you deserve individualized attention from us.

Different situations call for different responses, so we will proceed as follows;

o Call in complaints - 860-442-9451 if a person
   calls in with a complaint, Dispatch will vet the complaint
   and the Sergeant will decide if the Officer will physically
   respond to the complainant. Dispatch will start a CAD
   number as usual, and the call will proceed as follows:
o Taking the complaint via phone (preferred.)
o Direct the complaint to the website waterfordpolice.org to
   file the complaint.
o Follow up complaints – done by Investigations, Support
   Officers or Patrol on weekends.

Online complaints - you can make a complaint at our website, www.waterfordpolice.org. Select On-Line reporting, then one of several options, which we are currently updating.

Motor vehicle lockouts – we will not be responding to lockouts unless there is a child, special needs person, etc in the car, or some other unforeseen event.

Non-injury private property accidents - call in or website, make sure you have your license, registration, and insurance information and tell the other driver to have the same ready. We will continue to respond to on-road accidents.

We’ve instituted many other changes with the state, the court system, and internal processes that help the flow of law enforcement paperwork and arrest procedures.

These are different times, as we all band together to try to slow the flow of this virus. Our practices may temporarily change, but we will do everything we can to continue to offer our best service to you. Above all, if you have an active emergency, we will respond and help you. If you have questions we'll do our best to answer them in the comments, please remember we don't monitor this page 24/7.

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